Privacy Policy

Last updated: 20 January 2026

Malia Huskisson (“we”, “us”, “our”) provides short-term holiday accommodation. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit [malia.com.au], make an enquiry, make a direct booking, or book through a third-party platform (e.g., Airbnb/Stayz/Booking.com).

We handle personal information in accordance with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs).

1) What personal information we collect

Depending on how you interact with us, we may collect:

Identity and contact details: name, email, phone number, residential address (if provided).
Booking and stay details: property booked, dates, number of guests, guest names (if provided), messages and special requests.
Guest screening and verification information: information needed to assess booking risk or verify identity (which may include date of birth/age confirmation, and government ID details or copies where reasonably necessary).
Bond / damage security details: bond amount, bond status, and related transaction references.
Payment information: payment status and transaction references (note: card payments are typically processed by third-party providers; we generally do not store full card details).
Technical and usage data: IP address, browser/device type, pages viewed, and interactions with our website.
Security and incident information: where relevant, records relating to rule breaches, neighbour complaints, damage, disputes, or safety incidents.

Sensitive information: We do not seek to collect sensitive information (as defined under the Privacy Act) unless it is necessary and you consent or it is otherwise permitted by law.

2) How we collect personal information

We collect personal information:

Directly from you when you make an enquiry, request a booking, complete forms, communicate with us, or provide information during your stay.
From booking platforms when you book via third-party sites (e.g., Airbnb/Stayz/Booking.com), to the extent they share information with us.
Via our systems and service providers used for bookings/operations, including Lodgify (you referred to “Logify”), which is used to manage reservations and direct bookings.
Automatically through cookies and similar technologies when you use our website (see section 9).

3) Why we collect and use personal information

We collect and use personal information to:

respond to enquiries and provide customer support
process direct bookings, payments, refunds and bonds
administer bookings received via third-party platforms
manage check-in/check-out, guest communications, and property operations
conduct guest screening and identity verification to help reduce fraud, unauthorised parties and property misuse (where reasonably necessary)
protect guests, neighbours and our properties, and enforce house rules
handle complaints, disputes, property damage, incidents, and insurance matters
comply with legal obligations (including record keeping and taxation)
improve our website, services and guest experience
send service messages and, where permitted, marketing communications (with opt-out)

4) Security devices, noise monitoring and smart devices

We use certain devices and technologies to help keep our properties safe, prevent unauthorised access/parties, and protect neighbours and assets.

These may include:

Smart locks / access control: to provide entry (e.g., codes or digital keys), manage access for guests and staff, and maintain access logs (such as time/date of entry).
CCTV: we may use security cameras at or around the property (typically external/entry areas). We will disclose the presence and location of any cameras in the listing and/or pre-arrival information. We do not intend to use cameras inside private interior living areas.
Noise monitoring devices: we may use devices to detect excessive noise or potential parties (for example by measuring noise levels and/or alerts). We will disclose the presence of noise monitoring in the listing and/or pre-arrival information.

How we use device data: for security, safety, access management, rule enforcement, responding to incidents/complaints, and supporting insurance or dispute resolution.

5) Guest screening, bond and ID verification

To protect our properties and community, we may:

request information to screen bookings (e.g., confirming guest numbers, purpose of stay, and matching details)
request a bond (or pre-authorisation) and manage claims where house rules are breached or damage occurs
request ID verification where reasonably necessary (for example, to reduce fraud, verify the booking holder, or where required by an insurer or platform rules)

We will only collect and retain screening/ID information to the extent reasonably necessary for these purposes and as required by law.

6) Who we disclose personal information to

We may disclose personal information to:

Booking/operations providers (including Lodgify) used to manage reservations, guest communications, and calendars
Payment providers for processing payments/refunds/bonds
Guest screening / ID verification providers (where used)
Property operations partners (cleaners, maintenance, linen) only as needed to deliver services
IT providers (hosting, email, security, analytics)
Professional advisers (accountants, insurers, lawyers)
Authorities/emergency services where required or authorised by law, or where necessary to protect safety
Insurers and relevant parties for claims, incidents, disputes, or damage recovery

We do not sell your personal information.

7) Overseas disclosure

Some service providers may store or process personal information outside Australia (common for cloud/software services). We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with this Privacy Policy and applicable laws.

8) Security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure (including access controls and reputable service providers). No system is completely secure.

We keep personal information only for as long as necessary for the purposes in this policy, including booking administration, disputes, insurance matters, and legal/tax obligations. When no longer needed, we take reasonable steps to destroy or de-identify it.

9) Cookies and analytics

Our website may use cookies and similar technologies to:

enable core site functions (including booking functionality)
remember preferences
understand usage and improve performance
measure marketing effectiveness (if enabled)

You can control cookies via your browser settings. Disabling cookies may affect site functionality.

10) Direct marketing

Where permitted by law, we may send marketing communications (e.g., offers or updates). You can opt out at any time via the unsubscribe link or by contacting us.

11) Third-party platforms and links

If you book via a third-party platform (e.g., Airbnb/Stayz/Booking.com), that platform handles your personal information under its own privacy policy. We receive only the information they share with us for managing your booking and stay.

12) Access, correction and complaints

You can request access to personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We may need to verify your identity.

If you have a privacy complaint, contact us using the details below. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13) Contact Us

Malia Huskisson

Email: stay@malia.com.au